Hybrid shopping is now the dominant way consumers shop for furniture, according to the newly released 2025 3D Cloud Furniture Research Study conducted by 3D Cloud in partnership with Provoke Insights. The study reveals that 45% of furniture shoppers use a mix of online and in-store channels, underscoring the importance of a seamless omnichannel retail experience. Read more on the hybrid shopping featured in Furniture Today here.
Online-only furniture shopping has seen a 26% increase—particularly among female consumers—while traditional in-store-only purchases continue to decline. The findings highlight how consumer expectations are shifting toward flexibility and enhanced digital experiences.
“The shift in shopping behaviors underscores the growing reliance on digital experiences,” said Carly Fink, President and Head of Research at Provoke Insights. “Consumers want the best of both worlds: the convenience of online shopping and the tactile confidence of in-store visits.”
Additional insights from the study include:
• 62% of Millennials shop both online and in-store.
• 46% of shoppers visit a website before making an in-store purchase.
• 58% of shoppers want better visualization tools in-store.
• 86% are satisfied with product visuals, whether traditional photos or 3D images, as long as they are accurate.
AI-driven tools are also gaining attention, but many retailers are still figuring out how to use them effectively to enhance customer experience and drive decisions.
This study comes just as Provoke Insights launches its Summer 2025 Trends Reports, offering new data across multiple industries, including furniture, retail, beauty, and more. The furniture research report provides brands with forward-looking insights into consumer behavior, helping companies stay ahead in today’s dynamic market.