Why Risk Isn’t Always Bad – IHOP vs. IHOB
12 Jun 2018

Why Risk Isn’t Always Bad – IHOP vs. IHOB

Provoke Insights was quoted in an article in NBC yesterday — you can check it out here. The article discusses the International House of Pancakes (IHOP) decision to rebrand as IHOb — International House of Burgers. Moreover, the temporary name change shows that the restaurant is serious about its burgers, not just its pancakes.  

Carly Fink, the principal and the head of research and strategy at Provoke Insights, was asked what she thought of the famous breakfast chain’s strategic move. She noted that it is risky. However, risk can have both positive and negative results. That is to say, the risk is not necessarily a bad thing; it can often pay off!

Risk Can Pay Off

A name change is a significant shift in a marketing strategy. For example, IHOP is one of the top names that consumers think about when they think about breakfast. Changing the name will impact this perspective and result in consumers’ association shifting away from breakfast and to lunch/dinner instead. The key here is to avoid losing its association with breakfast.

Increased Sales

IHOP has been trying to increase sales for lunch and dinner because a restaurant can often charge more for meals later in the day. We can be sure that IHOP marketing team spent a lot of time weighing the pros and cons of changing the brand name for this marketing initiative. One way this risk can pay off is by causing controversy.

In other words, there is value in controversy – it gets people talking. For instance, the IHOP strategy has succeeded. As a result of the name change, there has been a considerable stir on Twitter, with Burger King changing their name to Pancake King and other burger vertical leaders commenting on the name change. As a result, the initiative has been somewhat successful, with an influx in press and chatter evident.

Complicated Acronyms

There is a need to be careful. Acronyms can cause complication. Acronyms are ingrained in people’s memories, and consumers find it difficult to stop using old ones. Thus, it is essential to research to determine if the name change will confuse consumers. Will people be aware that the chain still sells pancakes? How else, besides the acronym, will IHOP promote burgers? It will be critical to see how their advertising focus, such as its television commercials, changes in the following months. If ad spend is less focused on breakfast, would this impact the brand overall equity?

Global Brand

It is also important to remember that this is a global brand, and as such, each market/country may react differently.

The burger market is very saturated. Entering the direct competition with the burger industry will be steep as IHOP is not known as the king of this vertical, and many brands are competing for the crown.

The risk may pay off, though. A name change could help their positioning. People might start to think of IHOP when they think about lunch and dinner. When a brand is changing its name or acronym, it’s key to conduct thorough research about the consumer, brand, and advertising initiatives! Will the name change move the needle? Or will this take away from breakfast spending, resulting in loss of revenue?

Check out some of our most recent posts from our strategy and advertising research blog here:

  1. Blockchain & the Markest Research Industry
  2. I’m Just Not That Into You: Exclusivity or Bad Marketing?
  3. Is Your Research Stuck in the 1980s: Update Your Brand Tracker!
  4. Market Research Doesn’t Need to Be Boring: Improve Data Visualization
  5. Tips For Building Brand Strategy for a Successful Brand
  6. What’s the Difference Between Quantitative and Qualitative?

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Questions to Ask a Market Research Company
17 May 2018

Questions to Ask a Market Research Company

Over a third (38%) of advertisers and in-house marketers find their market research firm through searching online. Googling ‘market research firm’ is closely followed by direct referrals from work colleagues, friends, and family (33%), conferences (28%), and online directories (25%). Over half of advertisers and in-house market researchers (59%) use an external market research firm. With all of that in mind, it is important to know a little bit about your market research firm before deciding to dive in and invest in research with them.*

The following are some key questions you should ask a market research firm you are considering working with:

  • Are the research services conducted at the company or are they outsourced?
  • What is being outsourced, if anything?
  • Is the person who I initially met with working on the project? If not, who will be working on the project? Are they responsive? What are their responsibilities? What is their background in research?
  • Do they have a clear understanding of the business objectives? target audience?
  • Will they customize their approach to your needs? Are they doing the most with your budget?
  • What will the timeline be? Is it realistic?
  • Do their compliance and security procedures match your need?

 

Many companies outsource large chunks of the research responsibility to other companies, whether they are smaller/cheaper companies or to companies abroad. Sometimes this means that quality is compromised. Also, context can be lost if outsourced to countries where the first language is not English. For example, when coding open-ends Prince (the international superstar) was discussed and misinterpreted by an outsourced research firm as a member of the Royal Family. In order to make sure that context is not in jeopardy and that quality remains high, be sure to ask your market research firm about their policy of outsourcing.

Another classic pitfall for companies using a market research firm for the first time is that they are sold on the company and their capabilities by a salesperson/business development manager. However, when it comes to the actual project, the person that they had been speaking to during the proposal process and lead up to the project is nowhere to be found. Make sure you meet the researcher or team that you will actually be working with on the project before committing with a market research firm.

Make sure that you educate your market research firm on your target audience. They are experts in research. They are not necessarily experts in your product or your target audience (unless they are conducting target audience research for you!). Therefore, make sure to bring them up to speed on everything to do with your product/brand. Give them all of the information they need to know in order to act as merely an extension of your company (rather than an outsider).

Before deciding on a market research vendor, be sure to recognize whether or not they will be customizing their approach to your brand. Do the market research company have a firm understanding of your business objectives? Make sure that the company you are working with does not take a cookie-cutter approach to your individual brand’s needs. Your company is distinct and therefore the market research solutions should be aligned to fit your company’s unique situation. Market research is not a one-size-fits-all product and should not be treated as if it is. Also, if you have a tight budget, make sure you’re getting value for your money. It is vital that the research firm is really thinking about your research needs critically and deciding on a methodology that not only bests suits you but will kill as many birds with one stone.

Last but not least, when a timeline is presented, make sure to think about it and question it. Will it really be feasible for this company to write, program, analyze, present an online survey in one week – probably not. Be smart and speculate whether or not the timeline is really realistic.

Another important area to analyze about your market research company is compliance. In order for market research to be a success, the company needs to ensure accuracy, security, and efficient data collection. There should be rigorous checks in place to be confident that each respondent is of the highest quality. Security checks should be discussed in order to make sure that data collection is compliant; many companies need the data collection process to follow with HIPPA and Safe Harbor regulations. These regulations not only ensure security and privacy for your company but also guarantee that you get the most conclusive results.

At Provoke Insights, we are strong believers being nimble, critical thinkers, and asking questions. Make sure to ask if your research vendor these questions and take note during the proposal process to their responsiveness/agility as a company.

* Provoke Insights conducted an online survey in 2018 to determine what companies look for when selecting a market research vendor.

What is Advertising Research?
14 Mar 2018

What is Advertising Research?

In the advertising and marketing industry, research is used to identify and define marketing problems. For instance, there is research involved in the following aspects of the advertising process:

  • Industry or competitive analysis
  • Pitch process
  • Concept generation
  • Ad ideation
  • Consumer/target audience development
  • Segmentation
  • Ad pre-test
  • Ad post
  • Tracking the ad’s success
  • Branding initiatives
  • Content marketing
  • Thought leadership
 

Primary and Secondary

Primary and secondary research are methodologies that evaluate advertising. Although this can seem like an unnecessary expense, it is far from it. As they say: “Failure to prepare is preparation for failure.” This upfront research cost allows your communications to be more targeted, set up for success, and ultimately drive more sales.

 

Primary research is research that is not already out there. There are two types of primary research: qualitative and quantitative.

Qualitative

Qualitative research is directional and used to garner ideas and insights. Traditionally, this type of research has been conducted at focus group facilities, over the phone, or even in one’s home. However, new technologies have brought this type of research into the digital space. That is to say, online focus groups, bulletin boards, and social research allow the strategists to be timelier and more cost-effective. New technologies such as virtual reality are revolutionizing this type of research.

 

In advertising, qualitative research is excellent for the initial feedback of campaign ideas, concept testing, and bringing a specific target segment to life.

Quantitative

Quantitative research derives conclusions about specific target populations through methods such as online or over-the-phone surveys. As a result, this number-oriented methodology reaches out to a large number of respondents to be statistically representative of a population. In other words, strategists use quant for advertising tracking research, brand equity research, concept testing, consumer, and segmentation research. To sum it up, quant helps you predict if your advertising campaign will be successful.

Secondary

Secondary research uses available data on the current market. That is to say; secondary information already exists for another purpose. Moreover, there are many ways to create a secondary research report. For instance, you can commission a market research company to gather market information. In addition, you could purchase syndicated research. Further, you could subscribe to research databases or even conduct a web search. Check out our article about free research databases. 

 

Often this type of research is beneficial to advertisers when better understanding trends and the competitive and industry landscape. It is also useful if you are looking to conduct an ad audit of your competitors.

 

Research vendors conduct advertising research, commissioned by either advertising agencies or in-house marketers. Therefore, they allow for the research results to be unbiased and gives an accurate representation of where the brand or ad campaign stands. Above all, your company wants to collect meaningful, impartial, and insightful explorations into your market. Most importantly, research should inform your marketing and strategic practices. Certainly market research should lead to more sales, and a great report will point you in the right direction for just that. In conclusion, there are many reasons to conduct market research. Choose wisely!

 

Check out some of our most recent posts from our strategy and advertising research blog here:

  1. Blockchain & the Markest Research Industry
  2. I’m Just Not That Into You: Exclusivity or Bad Marketing?
  3. Is Your Research Stuck in the 1980s: Update Your Brand Tracker!
  4. Market Research Doesn’t Need to Be Boring: Improve Data Visualization
  5. Tips For Building Brand Strategy for a Successful Brand
  6. What’s the Difference Between Quantitative and Qualitative?

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Follow our social media accounts:

Twitter: https://twitter.com/provokeinsights

Facebook: https://www.facebook.com/provokeinsights/

LinkedIn: https://www.linkedin.com/company/provoke-insights

Check out our most recent features in the news media:

September 11th, 2019: 40% of U.S. Millennials prefer crypto investments in the event of a recession: eToro Survey

July 31st, 2019: Jewelry Is About to Get its Own ‘Got Milk’ Ads

July 1st, 2019: 22 Top Advertising Research Companies 2019

May 23rd, 2019: NYMRAD’s Q1 State Of The Market Report Arrives

April 8th, 2019: eToro survey finds millennials are leading the shift from stocks to crypto

February 19th, 2019: New eToro Survey: Nearly Half of Millennials Trust U.S. Stock Market Less Than Crypto

February 13th, 2019: The Value of B2B Equity

December 18th, 2019: eToro Survey: 44% of Investors Identify Education as Main Barrier to Crypto Trading

Keep on the lookout for more blog posts from us!

Provoke Insights is a full-service market research firm. We help build and grow brands using multiple market research methodologies including qualitative, quantitative, and secondary research. We hope to work with you in the future.

Tech Companies, What’s Your Marketing Strategy?
05 Feb 2018

Tech Companies, What’s Your Marketing Strategy?

In 2018, the tech industry is expecting to continue to grow at record rates. As technologies such as AI (artificial intelligence), voice, and virtual reality gaining popularity, new startups are emerging, and current companies are integrating these new technologies. As a result, the consumer benefits. On the other hand, it causes an extremely competitive environment for tech startups and an increased focus on marketing strategy. Therefore, these companies don’t get noticed and become drowned out in the saturated marketplace. Also, leadership often believes the innovation is good enough to sell itself-but that is not true.

What can you do to stand out from the competition? How can you get your message heard in a crowded marketplace?

In short, it is all down to brand strategy or positioning strategy. In fast-growth companies, like tech startups, it is vital to position your brand for success. Consequently, to be best positioned, it is essential to be aware of:

  1. Who you are targeting?
  2. What resonates with that audience?
  3. Where they will see your brand’s content?
  4. How they will interact with your brand?

1. Who you are targeting

Above all, target audience research will be your best friend. What age are they? What are their past times? Are there brands that they already invest in? Most importantly, you have to know who you are targeting. In the same vein, we have written a blog on this here, if you want to read more.

2. What resonates with that audience?

Concept testing, messaging testing, idea testing. This type of research is all done very easily and it is something that will pay off for you in the long run. When you are so close to something – ie. working on a brand or website for months – it is hard to recognize what might not resonate with your audience.

3. Where will your audience first interact with your brand’s content?

What channels are your audience engaged in? Do they use social media? If so, which platforms? What television or streaming services do they subscribed to? What radio do they listen to? Do they have a smart speaker in their homes? What podcasts are on their radar? This is just a sample of the mine of knowledge you should gather about your audience before diving into a strategy.

4. How will they interact with your brand?

Lastly, considering you are a tech company and presumably, the brand is based online and has websites/apps as well as an e-commerce site, it is essential to conduct User Experience  (UX) research too. How will your audience use your website? What will funnel them through the purchasing process with more ease and with fewer cart abandonments? What user interface will make them want to visit your homepage and take a look.

With all of this research, you will be best setup to reach the right audience, at the right time, in the right place, and have them enjoy the experience. Even one or two of these techniques will help your tech company soar and grow at the high-speed rate you want it to. Provoke Insights, a brand strategy and market research firm based in New York City, offers all of these research capabilities. To find out more, contact us at [email protected].

Check out some of our most recent posts from our strategy and advertising research blog here:

  1. Blockchain & the Markest Research Industry
  2. I’m Just Not That Into You: Exclusivity or Bad Marketing?
  3. Is Your Research Stuck in the 1980s: Update Your Brand Tracker!
  4. Market Research Doesn’t Need to Be Boring: Improve Data Visualization
  5. Tips For Building Brand Strategy for a Successful Brand
  6. What’s the Difference Between Quantitative and Qualitative?

Sign up for our newsletters here!

Follow our social media accounts:

Twitter: https://twitter.com/provokeinsights

Facebook: https://www.facebook.com/provokeinsights/

LinkedIn: https://www.linkedin.com/company/provoke-insights

Keep on the lookout for more blog posts from us!

Manufacturers… What’s Your Brand Strategy?
11 Jan 2018

Manufacturers… What’s Your Brand Strategy?

While manufacturing in the United States has adopted new technologies to streamline operations, logistics, increase capabilities, and provide better products, industry growth is still slow due to overseas competition.  Though manufacturers are consistently innovating, 2017 growth in the industry has only increased by 1.6%[1]. What is the brand strategy?

Manufacturers often rely on their sales teams to develop and solidify relationships.  However, with such a competitive environment, it is short-sighted to not only focus on sales. Even a B2B industry should have a brand strategy in place.

First, every business should have a unique selling proposition to convince prospects to work with your company as well as to increase loyalty among current customers.  It makes the sales teams’ jobs easier by providing key differentiators in an industry where prospects and customers may see many manufacturers as all the same. This provides additional value for the brand beyond cost.

Second, it is pertinent to understand your customer wants and needs and determine if your company meets them. Plus, there should be a strong understanding of why prospects work with your competitors vs. you.  Other than price, what is that key trigger point that would convince them to switch manufacturers?  Often this can be done using market research with methodologies such as focus groups and surveys. For example, you can learn about what is unique about your brand vs. the competition, as well as possible emotional triggers you would not normally associate with a manufacturing company.

Also, it is pertinent to determine what marketing channels not only reach your customers, but can best communicate your brand’s story.

Even if your competitive advantage is not the most advanced or the cheapest, a market strategy is a way to tell a compelling story that helps your customer understand your brand in a simple and digestible manner.

As you can tell, there are many moving parts to a marketing strategy.  Provoke Insights can help assist with a marketing or branding strategy and research needs.

Read our blogs about why primary and secondary research is so important when launching a successful brand.

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[1]  “Over-the-year employment changes and tests of significance, seasonally adjusted. Bureau of Labor Statistics. https://www.bls.gov Dec. 2017.

The Benefits and Boundaries of Ad Tracking Surveys
19 Dec 2017

The Benefits and Boundaries of Ad Tracking Surveys

The benefits and boundaries of Ad tracking surveys are endless. Helping ensure that your advertising campaigns and communication continue to have a positive impact. By gathering quantitative data from consumers regularly, you can benchmark and audit a brand’s health and change strategy according to the outcome of the results. It is important for all ad tracking surveys to be customized to your needs, many setbacks are due to one-size-fits-all solutions that may not be appropriate to your brands needs.
So what exactly are the main benefits and boundaries of Ad tracking surveys?

Initiating a tracker prior to a full ad launch allows the ad to create KPIs to measure the success of your advertising initiatives. Then, once the advertising is launched, the desired outcome is for the ad to be remembered by as many consumers as possible, that the advertisement is credible, is perceived to be communicating its intended message, and is liked. It is also key to determine if the advertisement outperforms the competition.

There is an opportunity to move beyond traditional ad tracking surveys and measure advertising awareness to exploring a changing marketplace and bringing context to consumer behavior.

At Provoke Insights, our standard ad tracker will longitudinally track scores such as ad awareness comparing a brand to its competitors. We have also introduced the Ecosystem Ad Tracker to connect any dots that the ad tracker leaves unjointed. This supplemental product brings additional depth and context to what is happening in the industry. We will measure if KPI’s are being met, conduct social listening, and analyze secondary data to further deepen the knowledge, web and search results will be analyzed as well as industry trends and public relations.

For more information on Ad Tracking studies and our Ecosystem Ad Tracker to provide a 360 connection please contact [email protected].

Trends of 2018: Advertising & Marketing Industry
27 Nov 2017

Trends of 2018: Advertising & Marketing Industry

As 2018 approaches, advertisers and marketers are preparing for the new year, Provoke Insights is providing a comprehensive look at the state of the advertising and marketing industry. In other words, what are in-house marketers and ad agencies up to?

In the last decade, the marketing industry is changing immensely from new technologies to more specialty advertising agencies. As a result, in-house marketers are pushing for more project-based work, and an ever-increasing number of consumers are cutting-the-cord to their TVs.

This change leads us to ask some questions:

How has this change affected advertisers as well as in-house marketers? In addition, is this impacting advertising and media budgets? Subsequently, are the changes affecting the longevity of the relationship between an ad agency and their clients? Next, what advertising and marketing initiatives are marketers commissioning in today’s market? Beyond, how satisfied are marketers with their job in this fast-evolving environment?

For instance, in 2014, only half of the advertisers surveyed were very satisfied with the process. Thus, with the ever-increasing frequency of ad pitching in the advertising and marketing industry, are agencies and clients still dissatisfied with this process? Especially, is there some room for improvement? Furthermore, what makes marketers most likely to select an advertising agency? In summary, find some of our new findings below.

Who Conducts the Research

Companies are split almost evenly between those who hire advertising agencies (56%) and those who conduct all marketing in-house (44%). Companies with 500 or more employees are twice as likely to hire advertising agencies than those with under 500 employees.

Ever-Changing Landscape

To keep up with the ever-changing marketing landscape, companies are increasingly commissioning multiple specialized ad agencies to meet various needs. Companies typically have four vendors on the roster. Businesses are focusing on digital advertising initiatives more than traditional offline channels. Banner ads paid social, and social media community management is the most commonly used digital initiatives. However, don’t discount the tried and true conventional channels, as these are still a core part of the marketing plan. The channels include print ad (55%) followed by events (46%) and commercials (40%).

Partner Companies

Incidentally, in-house marketers, on average, have worked with their primary agency for five years. However, only two-fifths of companies claim to be ‘very satisfied’ with this partner; revealing that there is room to improve the relationship. ROI, distrust, and expectations not being met are the reasons for dissatisfaction with primary agencies. Companies are most satisfied with their partner’s understanding of the company’s goals/objectives (54%); they are least happy with their agency’s cost (34%). On the other hand, smaller firms are less satisfied with access to research/data and prior experience in their industry.

Provoke Insights conducted a survey looking at both advertising and in-house marketers to better understand the state of the advertising & marketing industry. This extensive advertising survey among 736 respondents will help you plan the 2018 year right. Thus, if you would like to learn more about the results of this survey and receive the whitepaper of this research in December, follow this link and we will send it to you.

About Provoke Insights

Provoke Insights is a full-service brand consultancy and market research firm. Our innovative approach helps brands navigate through today’s cluttered marketing space. We are the nerds behind the advertising, branding, media, and content marketing initiatives. Our obsession with data and research makes your marketing strategy compelling and impactful.

Check out some of our most recent posts from our strategy and advertising research blog here:

  1. Blockchain & the Markest Research Industry
  2. Is Your Research Stuck in the 1980s: Update Your Brand Tracker!
  3. Market Research Doesn’t Need to Be Boring: Improve Data Visualization
  4. Tips For Building Brand Strategy for a Successful Brand
  5. What’s the Difference Between Quantitative and Qualitative?

Sign up for our newsletters here!

Follow our social media accounts:

Twitter: https://twitter.com/provokeinsights

Facebook: https://www.facebook.com/provokeinsights/

LinkedIn: https://www.linkedin.com/company/provoke-insights

Check out our most recent features in the news media:

September 11th, 2019: 40% of U.S. Millennials prefer crypto investments in the event of a recession: eToro Survey

July 31st, 2019: Jewelry Is About to Get its Own ‘Got Milk’ Ads

July 1st, 2019: 22 Top Advertising Research Companies 2019

Keep on the lookout for more blog posts from us!

Concept Exploration: The Highlighter Research Tool
11 Apr 2017

Concept Exploration: The Highlighter Research Tool

Written by: Rachael Ryan

Concept development is difficult. What is the ideal message to describe the concept? It is the combination of art and science to craft the perfect imagery and set of words. But how do you know if you have the best possible description?

Concept development for messages and ads usually try to convince the reader that they need the product. Generally, the description describes a convenient product that will make a consumer’s life easier. However, a concept has to be concise. In other words, every feature of a product won’t be mentioned in a concept. As a result, you have to draw the reader with what you believe to be the most enticing and attractive attribute. But how do you know what is most enticing? You can never assume what is going to appeal to your target audience. Research helps you understand who your target audience is and what they think, but when it comes to concepts, it’s a lot less clear. That is where research comes in!

The Highlighter Tool

The Highlighter is the perfect way to explore the various concepts that you may be mulling over. And you can chop and change your concepts with the data collected to make the perfect one.  The research tool that allows you to understand your target audience’s initial thoughts about an idea and the way its writing style. How does it work? It’s simple. It is a dynamic blend of qualitative and quantitative research.

Firstly, the participant can use their cursor to highlight a specific part of the text and a pop-up will appear. Secondly, the pop-up will prompt the user to indicate whether they like or dislike the text or wording. Secondly, there’s an opportunity for the participant to provide an open-ended response to the text. This questioning will determine initial feedback to the concepts and if the concepts are relatable to the consumers.

Pinpoint Consumer Opinions

The highlighter allows you to get a very granular point of view, and pinpoint consumers likes and dislikes about specific wording in the concept. The tool prompts respondents to explain their word preference. Concept exploration allows you to refine concepts for further stages of research without needing to invest a significant amount of time or money. The consumer can even layer their highlighting to emphasize what they like or don’t like. The process is simple to execute and it’s effective. From there, you’ll be better informed to continue with the campaign and with the feedback you receive, your concept will be the most effective it can be. You can then continue to research with a carefully curated concept. It will be vital to research who your target audience is and where the concept will best resonate.

Concept Exploration

Why is this blend of methodologies suitable for concept exploration? Not only is it easy for the consumer to use, but it’s also interactive so it’s enjoyable to use. The data collected is invaluable for the concept that is being created. You’re provided with qualitative comments on each part of the concept as well as quantitative data to back up the information so you can create a concept with confidence that it will resonate with your target audience.

Check out some of our most recent posts from our strategy and advertising research blog here:

  1. Blockchain & the Markest Research Industry
  2. I’m Just Not That Into You: Exclusivity or Bad Marketing?
  3. Is Your Research Stuck in the 1980s: Update Your Brand Tracker!
  4. Market Research Doesn’t Need to Be Boring: Improve Data Visualization
  5. Tips For Building Brand Strategy for a Successful Brand
  6. What’s the Difference Between Quantitative and Qualitative?

Sign up for our newsletters here!

Follow our social media accounts:

Twitter: https://twitter.com/provokeinsights

Facebook: https://www.facebook.com/provokeinsights/

LinkedIn: https://www.linkedin.com/company/provoke-insights

Keep on the lookout for more blog posts from us!

The Science of Naming Your Brand
13 Feb 2017

The Science of Naming Your Brand

Written by: Carly Fink

Every year, Provoke Insights conducts Naming Research for several products and product lines. A good brand name sparks an emotion with the consumer.  The larger the name connection the higher likelihood that the name will  remain top of mind among your target audience. It is the cement that unifies the brand across all advertising and promotional materials.

Often a company comes up with a list of potential names that they would like to name the brand. A company may be internally passionate about a certain name but does that name really work? Which name ranks highest? Do the names resonate among your target audience?

A sure way to know is to test names utilizing Provoke Insights’ naming exercise. This survey includes:

  • Open-ended name association
  • Ranking of names
  • Testing the top names over 9 dimensions such as likeability and high quality.

The research can be tested across various segments to determine a name that works well with all prospects. We also have found names that could be potential offensive to the consumer or a specific demographic. So looking at the name across various groups of people can be very beneficial.

Testing names through survey research allows a brand to know which names are winners or losers. It tells you what attributes consumers associate with the name. Is the potential brand name perceived as high quality? Likeable? Memorable? Offensive?

We have save companies from disastrous launches. A name that might sound fun and catchy to a company may not resonate with the consumer. The consumer may have difficulty relating that name back to the product – simply put it could be a great name but just not right for the product.

Testing a name prior to launch is a sure way for your brand to be loved by your consumers. It also diminishes the risk of a launch going wrong.

If you enjoy our blogs and want to know more about Provoke Insights, why not sign up for our newsletter here! We won’t spam you, we send a quarterly newsletter!

7 New Trends in Market Research in 2017
25 Jan 2017

7 New Trends in Market Research in 2017

Written by: Rachael Ryan

Now that the first month of 2017 is coming to an end, we thought we would write a blog post about the changing trends in Market Research. The market is constantly changing, therefore, there is a need to stay abreast with trends in the research space. Here are 7 new trends that market researchers will need to take note of this New Year!

  1. New technology

Speaking of technology, market researchers will continue to have to adapt and learn. We will see an acceleration in technological trends over the coming year as has been seen over the past twelve months. For example, biometric response and neuromarketing are becoming more popular offerings at research firms.

  1. Research for content marketing purposes

As we saw in 2016, there was more emphasis on using market research for content purposes. Content was 2016’s buzz word, but as we saw, content was important. It was so important that everyone started churning out content which lead to an abundance. Suddenly, what was more important was high-quality content – content that people actually appreciate and that they want to read/watch. In order to get that interesting, relevant, clickable content, research needs to be conducted. Click here for more on Research for Content Marketing Purpose.

  1. Unpredictability causes a craving for prediction

Global uncertainty is good news for market researchers as it means there’s going to be a growing demand for market research. This trend began near the close of 2016 but with global uncertainty in 2017, political, monetary and economic unpredictability will cause companies to try to predict whatever they can hence looking towards market research tends in order to avoid any unforeseen shifts or changes in the market.

  1. More and more data

The more data there is available the more need there is for more clear and concise data. Most importantly what is the data saying?  What is the story the data is trying to say? More data does not always mean better.  This means that the market researchers need to interpret data and consolidate it into information that can be easily. At Provoke Insights, we believe in telling a story with the data that we gather and the research that we conduct. We like to simplify the data and make it easy for anyone to understand.

  1. Appending data

With big data, there is an opportunity to conduct market research and then append additional data to the findings in order to create a more robust story. Segmentation research is a great example of this. We can create segments and then append secondary data to learn more about these group’s behaviors and media habits. For example, does your segment go to yoga classes or attend the opera, market research firms should look towards adding this secondary data to the appendix so that the client can get a more round picture of the stories being told. This is great information that would not necessarily be in the primary research that you are conducting.

  1. No quick fix

Though you might think that in 2017 market research will become more automated, well you might just be wrong. Market research will need to be more personalized than ever. At Provoke Insights we believe in creating a market research strategy for a company’s needs and then creating a report that is customized to that company only. We don’t have a ‘copy and paste’ attitude towards doing our reports, presentations, or videos. Automated research will cause companies to search for a more accurate and personalized experience, one that suits them rather than suits the masses.

  1. Asking why

In the past there has been a huge emphasis put on big data and gathering lots of information – now companies are seeing the benefit in not only asking what the markets does or tends to do but also asking why that is the case. This is where qualitative research is the perfect backup for the quantitative research that is also being done. Using a mixed methodology not only provides you with insights into the market but it answers the questions that may arise from the numbers by asking for opinions.

Over 50 years later, the classic The Times They Are a-Changin’ has never been more relevant and market researchers have to change with them. As mentioned, it wouldn’t make sense to ignore new trends in the market and carry on as usual but we have to change with the needs of the companies that use market research. It is key to make sure that the market research being done is relevant to these companies in 2017.

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Why Research is Necessary When Launching a Brand
06 Dec 2016

Why Research is Necessary When Launching a Brand

Written by: Rachael Ryan

In Why Secondary Research is so Important When Launching a Successful Brand, we spoke about the importance of this type of research in launching a new product or service or even when relaunching an already existing brand. In order to launch a successful brand, market research is a crucial aspect of the process.

That research is twofold. The first part is utilizing secondary research. Secondary research is best to describe as research that is already out there. It gives you the basics of what you need to know, it explains the state of the market today, who are your competitors and a basic understanding of your prospects and current customers.

Once you’ve done some background secondary research – now jump into doing primary research and start analyzing the original, fresh, new data to determine what is best for your brand. Primary research can take many shapes and sizes, some examples include surveys, interviews, focus groups, etc.

Primary research can help with several aspects of a brand launch:

  1. Segmentation research – determining who is your high-value customer
  2. Naming research – evaluate the best name or logo design for your brand
  3. Claims test – assess the message or combination of messages that resonate with your target audience
  4. Package testing – find the ideal design and message for your product
  5. Ad concept testing – discover the perfect advertising campaign for your brand.  Using an advertising optimizer is an ideal way to do that. Provoke Insights to offer an Ad Optimizer.

Next, you need to determine what sort of primary research you want. Are you looking to do qualitative or quantitative research? Do you want to know the opinions, needs and wants of just a select few? Or are you interested in gaining knowledge and intelligence on as many potential customers as possible? Surely, you want to know what a large majority of your target audience wants? In most cases, people want to sell to a lot of people – in this case, the most fruitful form of research will be to conduct surveys.

What do surveys achieve?

  1. Through survey data, we can gain information on a lot of people and then make calculated and educated projections of what the large majority of your target audience wants.
  2. Conducting surveys will keep your brand launch consumer-focused and it means that you will stay on track to having the most lucrative product/service you can have. It will also reduce your risks.
  3. Your communication will be more effective and efficient. Instead of using trial and error to see what resonates with your audience you can ask them what they want to see and hear. This way your communication with them will work from the get-go.
  4. Most importantly you’ll be relevant to those who matter the most.

Surveys are not an easy task and there are a lot of hurdles that you can possibly fall down on, for more information about conducting a successful survey, have a look at Provoke Insight’s blog on what to watch out for when writing your survey. Once you have all of the data that the surveys will generate, your brand will be in the best possible position to launch or relaunch.

Check out some of our most recent posts from our strategy and advertising research blog here:

  1. Blockchain & the Markest Research Industry
  2. I’m Just Not That Into You: Exclusivity or Bad Marketing?
  3. Is Your Research Stuck in the 1980s: Update Your Brand Tracker!
  4. Market Research Doesn’t Need to Be Boring: Improve Data Visualization
  5. Tips For Building Brand Strategy for a Successful Brand
  6. What’s the Difference Between Quantitative and Qualitative?

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Market Research and New York City
29 Nov 2016

Market Research and New York City

Written by: Rachael Ryan

For generations, New York City has been held in the heart of the world’s population as a land of opportunity, the city that never sleeps and a city where just about anything is possible. Because of that, the industries in New York City not only drive the state’s economy but it is a driving force for the national and global economy. According to Fortune, New York City is the ‘center of the business universe’. There are more industries, more companies and dozens of new start ups every single day. With that in mind, market research is more important than ever in NYC.

New York, the center of the business universe

Historically, New York has been the hub of numerous industries such as construction, media, publishing, tourism, the clothing and financial sectors. Lately, it is the hub of incalculable industries. There are also many new and upcoming industries and brands in the city, NYC is now home to new industries such as biotechnology companies and science industries; other industries such as the health sector, the arts and film industries are thriving here now more than ever. New York has so many new industries and innumerable established industries that it makes it difficult to stand out in such a competitive market. That’s why it’s more important now than ever to get your brand name out there and have it resonate with the right people. New brands need to make an impression with their target audience and more established brands need to reinvigorate their brand amongst existing and prospect customers. This seems like an overwhelming task in such a competitive market until you realize there is only one step that you need to take in order to make this a lot easier for you and your brand: research.

Where to start

Every inch of New York is wrapped in logos and slogans, sponsored and product placed which means that that valuable space is becoming more and more expensive. The New York City subway is laced with advertising and there are more advertisements in Times Square than in a lot of small towns. And that’s only one corner of the city; every single corner of this city has been marketed. There are so many that it all becomes white noise to New Yorkers. Don’t forget New Yorkers consume traditional media as well. At some stage, New Yorkers have to start drowning it out. Hence, if you don’t have a deep knowledge of your target audience – all of your costly marketing efforts will be drowned out and it will all have been in vain. The only way to avoid this is by researching your target audience before you do anything.

People are more different than they are similar

The population of New York City is projected to grow to 9 million people by 2040. People move to New York from all over the United States and from foreign countries daily. There are more people moving to New York City than are moving out. This means that the market is growing everyday and it is one of the most culturally diverse markets in the world, the people in it are more and more complex and less difficult to make assumptions about. New York is more diverse than any other city in the USA; there are more ethnicities, there is a bigger range of income, there are more members of the LGBTQ population here, and marriage trends are unconventional in New York– everything about everyone here is unpredictable. The only thing you can predict about a New Yorker is that they all more different than they are similar!

Therefore, your brand needs to conduct research accordingly if you plan to thrive in NYC.

For more information on how to research your target audience, have a look at Provoke Insights blog here. Market research can at times be time-consuming; therefore brands often reach out to market research companies, like Provoke Insights for a helping hand with this important research. As a New York City based research and consultancy firm, they have a great understanding of New Yorkers and the perfect base for conducting research in this complicated and sometimes dumb-founding city. Sign up for the Provoke Insights newsletter here.

Why Market Research is a Must for Businesses
11 Jul 2016

Why Market Research is a Must for Businesses

One of the most valuable assets of any business is its brand. Just as a house needs a strong foundation to stay sturdy, an effective brand strategy needs thorough market research. Far too often, businesses skip the market research process because the company claims that it already knows its consumers. However, it takes a lot to understand your target audience’s wants and needs. To prevent this disconnect, companies must first have a stronger understanding of market research and how and when to use it. 

What is Market Research?

Market research is the action or activity of gathering information about consumers’ needs and preferences. Marketers can go about researching however they like. However, there is a large chance that untested marketing strategies will come up short. For marketers, research is not just about filling in the knowledge gaps, but it also serves as the basis for good decision making. Research provides valuable insights about products, services, consumers, competitors, and trends. For example, if a strategist is trying to decide who to target their message to, they need to know who their group is. And how do you know who your target audience is? Incidentally, by using data and research.

Subsequently, let’s think about creating a message campaign. For instance, maybe your company is rolling out a new strategy defining your product and advertising it to the public. So it’s a great product, but you have to write a clear and concise paragraph that highlights its most appealing qualities. However, you don’t know which qualities appeal most to the masses of your audience. Above all, what appeals to your audience is what matters most. Accordingly, you need to use research to best design your messaging, or you risk failure.

Why is this important?

Market research is essential for the planning of any brand strategy. The data helps ensure that you are identifying the correct opportunity by targeting the right consumer in the right market and satisfying the right need. Without market research, there is no substance or facts behind your strategy and can result in a negative return on investment (ROI).

There are three broad types of research: Qualitative, Quantitative and Secondary Research. Qualitative research is more open-ended and is great for testing initial concepts or ideas. Qualitative is usually tested in focus groups and smaller settings in order to get in-depth opinions. Quantitative research statistically represents the audience you are targeting. Typically, quantitative is tested on a large number of respondents online, ranging anywhere from five hundred to thousands of survey takers. Secondary research is information that is already out there. Some research companies have access to several data sources in order to provide a comprehensive view of the marketplace.

For research to be effective, it is important for companies to have a clear understanding of the purpose of research and what information is being sought. Market Research professionals provide the expertise many companies do not have in-house.  Often these experts have the skills and the tools to execute the research accurately, efficiently and cost-effectively. In addition, these professionals also help bring objectivity to the result, thus, providing a clear and unbiased direction for business decision-making. Don’t let your strategy go unresearched – be prepared today.

Check out some of our most recent posts from our strategy and advertising research blog here:

  1. Blockchain & the Markest Research Industry
  2. I’m Just Not That Into You: Exclusivity or Bad Marketing?
  3. Is Your Research Stuck in the 1980s: Update Your Brand Tracker!
  4. Market Research Doesn’t Need to Be Boring: Improve Data Visualization
  5. Tips For Building Brand Strategy for a Successful Brand
  6. What’s the Difference Between Quantitative and Qualitative?

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Follow our social media accounts:

Twitter: https://twitter.com/provokeinsights

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The Importance of Ad Tracking
01 Oct 2015

The Importance of Ad Tracking

David Ogilvy, often referred to as the father of modern advertising, once said: “Advertising people who ignore research are as dangerous as generals who ignore decodes of enemy signals”. If your company is spending significant money on advertising, it is pertinent to conduct research to determine whether or not it’s working.  Above all, ad-tracking is one of the favored methods used by brands today. If a company truly wants to optimize its advertising budget efficiently, it’s important to track and measure the response to its ads.  This analysis also lets a brand know if its advertising is becoming stale or over-exposed among its prospects.  

Ad Tracking Steps

The first, and perhaps most important step in ad-tracking is to start your research before you actually launch your campaign. In order to measure the success of a campaign, it’s advantageous to have an idea about your prospects’ awareness of your brand. If a company doesn’t start evaluating the reactions prior to the campaign, how will it be able to measure whether or not the campaign is increasing awareness?

Surveys are a standard method for tracking campaigns (i.e. commercials, print, digital, etc). If a survey respondent can recall an advertisement or brand name unaided or without a prompt, it is a sign that the ad campaign may be increasing brand awareness. Therefore, once the respondent has answered questions aimed at gauging their unaided awareness of a brand, the survey can begin to focus on extracting information through prompts.  For example, of such a question might be, “Which of the following brands are you familiar with?”

From an Ad Tracker to Accomplishing Advertising Goals

The goal of any advertising campaign is to raise awareness and change attitudes about a particular product or service. Therefore, additional questions that elicit opinions, attitudes, and purchase intent are useful in the ad-tracking process, telling us what’s working and what isn’t. And over time, consumer opinions and attitudes tend to change and evolve. As a rule, a rising tide lifts all boats, and tracking the success of advertisements over time does just that. For instance, if your ads don’t develop over time, they might grow stale and consumers will stop paying attention. But if you work on your advertising success so that they progress by using an ad tracker, your business will prevail as well.

A successful ad is like a joke; the good ones may make us laugh or bring a smile to our face, but will eventually become stale and forgotten. And if an advertisement is a joke, ad-tracking can be seen as an honest friend, letting us know when to retire it and start working on some new material.

If you want to learn more about advertisement optimization, please check out this blog post here.

About Provoke Insights

Provoke Insights is a full-service brand consultancy and market research firm. Our innovative approach helps brands navigate through today’s cluttered marketing space. We are the nerds behind the advertising, branding, media, and content marketing initiatives. Our obsession with data and research makes your marketing strategy compelling and impactful.

Check out some of our most recent posts from our strategy and advertising research blog here:

  1. Blockchain & the Markest Research Industry
  2. Is Your Research Stuck in the 1980s: Update Your Brand Tracker!
  3. Market Research Doesn’t Need to Be Boring: Improve Data Visualization
  4. Tips For Building Brand Strategy for a Successful Brand
  5. What’s the Difference Between Quantitative and Qualitative?

Sign up for our newsletters here!

Follow our social media accounts:

Twitter: https://twitter.com/provokeinsights

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Check out our most recent features in the news media:

September 11th, 2019: 40% of U.S. Millennials prefer crypto investments in the event of a recession: eToro Survey

July 31st, 2019: Jewelry Is About to Get its Own ‘Got Milk’ Ads

July 1st, 2019: 22 Top Advertising Research Companies 2019

Keep on the lookout for more blog posts from us!

Video in Today’s Cluttered Marketplace
10 Sep 2015

Video in Today’s Cluttered Marketplace

For the past decade the battle cry of marketing has been, “Content is King! Content is King!”  Well guess what?  Now everybody has content, and we have a cluttered marketplace.  And by everybody, I mean – everybody.  Your dentist, your place of worship, and even the makers of the cereal you ate for breakfast all create content.

Of course, content has always been available; there just used to be infinitely less of it in the world. The overproduction of content has made it more difficult for brands to stand out.

How to Break Through A Cluttered Marketplace

The goal is to generate engagement with every item you publish. This provides a challenge for content marketers. While blogs, decks, and newsletters are important, these forms of content can fail to connect with busy prospects.  That’s why it is more important than ever to incorporate video into the marketing mix.

A video can require a bit more of an investment, but it is an effective way to hook consumers and drive them toward more comprehensive information. No video will close a deal but it can get you one step closer to it by peaking interest and opening the door for discussion. Also, a video is more enjoyable than opening and reviewing a deck, or reading a newsletter.  Instead of being confronted by a screen full of text there is just a big red “play” button to push.

Here are three keys to developing a successful video for marketing initiatives:

Number 1: Keep it Short

Remember, the video is being used as a door opener, not a deal closer.  Potential viewers will often glance at the total running time of a video; if it is longer than a minute or two it will be moved to a “watch later” list and likely never be viewed at all.  A good target is 60 seconds.

Number 2: Keep it Moving

Whether a video or animation, never let your video become too static.  Even a “talking head” video should include cuts between camera angles or the inclusion of supporting graphics and photos.  You should never to be able to count to ten between cuts or camera moves.

Number 3: Keep it Specific

Your video should have a job to do.  This might be encouraging the viewer to call for a free consultation, join a mailing list, or dig deeper into your website.  End your video with a clear call to action.

One last thought: when it comes to producing a video, trust it to the pros.  Just because you can buy fabric and a sewing machine doesn’t mean you should make your own clothes.  And just because you can make videos with your phone doesn’t mean you should produce it for professional purposes.

A cluttered marketplace is just the future of brand advertising. As content reigns supreme, your company will need to figure out how to break through the noise and stand out. It will take innovation, it will take research, and it will take informed marketing strategy. And it could also include videos to separate yourselves from the rest.

Check out some of our most recent posts from our strategy and advertising research blog here:

  1. Blockchain & the Markest Research Industry
  2. I’m Just Not That Into You: Exclusivity or Bad Marketing?
  3. Is Your Research Stuck in the 1980s: Update Your Brand Tracker!
  4. Market Research Doesn’t Need to Be Boring: Improve Data Visualization
  5. Tips For Building Brand Strategy for a Successful Brand
  6. What’s the Difference Between Quantitative and Qualitative?

Sign up for our newsletters here!

Follow our social media accounts:

Twitter: https://twitter.com/provokeinsights

Facebook: https://www.facebook.com/provokeinsights/

LinkedIn: https://www.linkedin.com/company/provoke-insights

Keep on the lookout for more blog posts from us!

Provoke Insights is a full-service market research firm. We help build and grow brands using multiple market research methodologies including qualitative, quantitative, and secondary research. We hope to work with you in the future.