Challenge
A 150-year insurance brokerage wanted to rapidly grow its footprint, but its branding was outdated. The brokerage was a sale-lead organization, and marketing was often considered an afterthought. As the competition is fierce in the insurance industry, the company needed to create a fresh and unique positioning.
Provoke Insights was commissioned to develop a multiphase market research plan that included quantitative and qualitative research with B2B and B2C audiences.
Solution
1. Quantitative research among B2B and consumer insurance decision-makers
Each of the two cohorts received a survey that evaluated:
- Awareness
- Brand perception
- Path to purchase
- Key strategies that resonate
The data determined the target audience, what messages resonate with them, and how to reach new prospects through various marketing channels. An NPS was used to determine the brand’s positioning compared to its competitors.
2. Qualitative B2B and consumer insurance decision-makers
In-depth interviews were conducted among B2B prospects and current customers. Focus groups were executed among consumer prospects. In this qualitative phase, the research tested positioning statements and dug deeper into the decision journey.
Result
With these insights, the brokerage gained a clear understanding of its target audiences, effective messaging, and competitive positioning. The data directly informed:
- A new brand identity, including an updated logo and style guide.
- A refreshed advertising campaign tailored to resonate with both B2B and B2C segments.
- A new website that presented the brand as a modern thought leader in the insurance world.
- Sales collateral materials designed to support both customer acquisition and retention.
- New strategies for cross-selling and upselling to existing customers.
With data-driven positioning and an optimized marketing approach, the brokerage is now equipped to drive sustainable growth in a highly competitive market.