A Provoke Insights study reveals how technology, including automatic data capture and predictive analytics, can revolutionize the e-commerce business for efficient returns.

USPS® commissioned Provoke Insights to examine the e-commerce reverse logistics landscape. The study found 32% of companies struggle with manual labor tasks in returns processing. Over two-thirds (67%) are adopting technology to enhance their logistics processes in response.

The study identifies four game-changing technologies for optimizing returns:

• Automatic Data Capture (used by 44% of companies)
• Cloud Computing (used by 37% of companies)
• Predictive Analytics and Big Data (used by 25% of companies)
• Blockchain (used by 14% of companies)

By embracing these technologies, businesses can streamline return processing, improve customer experiences, and boost operational efficiency. To learn more about how these technologies can transform your logistics, visit the full article on the USPS® website for in-depth insights.