9 Jul 2025

Workday partnered with Provoke Insights to examine how inefficient contract management is impacting financial performance and operational efficiency. Drawing on findings from the Contract Intelligence Index Report, the article shows how unclear ownership, fragmented systems, and slow processes prevent organizations from capturing full contract value.

The contract management market research highlights that contract management is often treated as a legal function rather than a business asset. As a result, many employees lack visibility into contract terms, renewal dates, and obligations, leading to revenue loss and increased risk.

Provoke Insights conducted a national survey of U.S. business professionals across legal, finance, sales, procurement, and operations functions to assess how contracts are managed across organizations.

The findings reveal widespread confusion around contract ownership. The contract management market research revealed that many employees do not know who is responsible for managing contracts, limiting the ability to track performance, identify growth opportunities, or prevent costly auto-renewals.

Fragmented contract storage further compounds the problem. Contracts spread across email, shared drives, CRM systems, and desktops reduce visibility, slow decision-making, and increase compliance risk.

The takeaway is clear. Organizations that centralize contract data, clarify ownership, and streamline workflows are better positioned to reduce risk, unlock hidden value, and improve business agility.

For more insights on how unmanaged contracts affect financial performance and operational outcomes, read the full article here.

Want deeper insights into contract intelligence and business efficiency? Explore more research and thought leadership from Provoke Insights here.