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A Brand Consultancy & Market Research Firm

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social media, brand strategy, marketing
Five Tips For Getting Your Brand's Social Media Right
Sep 10, 2015

by Robert Patterson

Social media has gone mainstream.  Consumers age 45-54 are the fastest growing segments on Facebook and Google+. Users age 55-64 are the quickest growing segment on Twitter.  No longer is it a playground to hopefully show your relevance to younger consumers.

Are you thinking about your brand’s social media strategy?  Here are five tips to getting social right! 

  1. Consistent Brand Persona The content you post on social media should be aligned with your brand persona but more importantly should go beyond the benefits of your products to make it more relevant with your consumers and attract prospects.  In order to truly stand out, you need a social media strategy.
  2.  Inspire Your Audience Social sites are not the place to sell your product or services but instead a platform to let your audience establish a relationship with your brand. You want to inspire your audience to follow you by sharing your firm’s belief and motivation.  Apple does not claim to make the best products but instead builds its cult following by insisting that they “think different.” The message resonates with individuals who believe themselves unique or different despite the ubiquity of white earbuds.
  3. Mobile First Consider details such as the fact that 189 million Facebook users only access the site from mobile devices. It is in your best interest to adopt a mobile-first policy for content creation.  Ensure that your content displays well on mobile devices then adopt it for other screens. 
  4. Beyond Facebook Social media is bigger than Twitter, Facebook and YouTube.  LinkedIn adds approximately two members per second.  Blogs and forums are viable places to establish thought leadership and frequently harbor influential early adopters. If you are planning on reaching Millennials then you need to consider video, as images are already passé. Cable networks don’t reach nearly as many adults aged 18-34 as does YouTube.  As well, combine that with the previously mentioned facts about mobile use. 
  5. Measure! Measure!  Measure! The most important thing to know is your campaign goal and the metrics to assess your progress.  If you are focused on generating traffic, the measurement metric will differ from a firm primarily interested in engagement.